Frequently asked questions
Do you have a question about the products and / or services of Van Assendelft - Hollander Bogaert? See below the FAQ or ask your question by the feedback form.
How do I sign up as a new customer at VAHB?
We only sell to resellers subject to receipt of the full company details:
- Full company name
- Name contact person
- Address details (invoice + delivery address)
- Contact details (phone + mail)
- Copy of your registration with the Chamber of Commerce
- Your VAT number.
This data can be sent to: firstname.lastname@example.org.
Can I, as a private individual, also order at VAHB?
No, that is not possible. In the article details you will find the nearest dealer in the neighbourhood, quickly and easily.
Where does VAHB deliver?
VAHB delivers both nationally and internationally.
What are the general Terms and conditions of delivery of VAHB?
The General Terms and Conditions can be found here.
What should I do if an item is missing at the time of delivery?
If an article is missing when you check the received order, you can report this directly via an email to: email@example.com. A suitable solution will then be sought in consultation.
What should I do if an item is delivered damaged?
IIf an article is found damaged when you check the received order, please report this immediately by email to: firstname.lastname@example.org. We would like to receive a photo in support. A suitable solution will then be sought in consultation.
What must I do if I have a complaint?
The aim is to solve the complaints as quickly as possible. You can send an e-mail to: email@example.com. Please include the item number, the description of the complaint and a photo in support (if possible). A suitable solution will then be sought in consultation.
Ordering and delivering
Is there a minimum order quantity (VPE)?
In most cases, the products come in a packing unit (secondary packaging) of multiple PCs. We deliver products only in multiples of the packing unit (= minimum order amount).
Are the listed prices including or excluding VAT?
The purchase prices listed are exclusive of VAT and the recommended retail prices are listed including VAT.
What are the shipping costs?
Orders from €500.00 will be delivered free of charge within the Benelux. For deliveries under €500.00, the actual freight costs will be charged on the invoice. For orders under € 150.00, a service charge of €15.00 will also be charged in addition to the freight charges.
How fast will I get my order delivered?
Orders that were ordered before 1 pm, will in most cases be delivered the following (working) day within the Benelux.
Can I also pick up my order?
Yes, that is possible on our warehouse in Gilze.
Can I visit the showroom of VAHB?
Yes, we are always open to a visit to our showroom of our (potential) partners . Please contact us for an appointment.
What must I do if I have lost or forgotten my login code?
If you contact us by phone, we can immediately provide you with a new login code.
How can I change my company details (e.g. address or e-mail address)?
You can best send an e-mail to: firstname.lastname@example.org. We will then immediately adjust your details.
Can I access the pictures or content (text and other data) of products?
If you have such a request, please send an email to: email@example.com. We will make sure you get access to the requested details as soon as possible.
Can I return articles?
You can download a return form here and then send it to: firstname.lastname@example.org. Your returns may possibly be handled directly with the aid of a picture. Should the article anyway be returned to Van Assendelft - Hollander Bogaert, you can send this accompanied by the completed return form.
A fully completed form contains an item number, item description, quantity and nature of the complaint. In case it's about a claim under warranty, then adding a copy of the proof of purchase /receipt of your customer is a definite condition. Furthermore, we ask that you pack the goods to be returned so that further damage during transport will be prevented. Return goods which reach us without the right information about the how, what, why and from whom, can unfortunately not be taken into consideration.
How do I receive my invoices?
We usually send the invoices by mail. Do you prefer to receive them by email? Please send an email to: email@example.com. We will then immediately adjust your details.
Do you have a question or comment? Please contact us!